Isilon Self-Service Platform (SSP) Tool

In by previous blog post on Isilon; I mentioned about downloading logs from the Isilon cluster and share it with EMC support for further analysis.

Many thanks to Arseny Chernov ‏@arsenyspb who made me aware about the self service platform tool which would help us to do the first aid of the Isilon clusters in case of any issues!!

Isilon Self-Service Platform (SSP) Tool was earlier used by the internal support team and it was recently made available to customers / partners. Storage admins can use this handy tool for troubleshooting and analyzing log files of Isilon clusters. This would reduce the TAT (Turn Around Time) in resolving tickets and enables to handle minor issues without involving EMC support unless it is necessary.

Download a copy from this link

Please find screenshots for reference

 

 

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Isilon – Download support logs from CLI

Recently, we’re trying to download Isilon log files for troubleshooting purposes. We’re supposed to download log files and then upload to EMC support portal.

We tried to download from the GUI using all major browsers but download was not possible (could be due to huge log file size summing up to 3 GB). Later we tried to do WinSCP which was failing to connect due to network connectivity issues.

Finally, we’re able to succeed by the help of Linux box which was in the same network. We used the simplest method ‘scp’ for copying files from Isilon to Linux box and from there we’re able to upload the files to EMC support portal.

Below was the command and log file path under ‘ifs’ directory structure in Isilon.

scp root@12.31.12.24:/ifs/data/Isilon_Support/pkg/IsilonLogs-ISILONCL01-20151215-042443.tgz .

We downloaded the file ‘IsilonLogs-ISILONCL01-20151215-042443.tgz’ to local directory (. means current directory) using the root credentials of the Isilon cluster having IP: 12.31.12.24

Alternatively if we don’t have a Linux box we can failback on cygwin to do the same on Window$ if WinSCP is not working.

I hope this command would help us if we need to download multiple files in a jiffy of time.

Perl One Liner: Crontab

I was searching for easy way to enable or disable Crontab entries. I found below at serverfault.com

To disable crontab -l | perl -nle 's/^([^#])/# $1/;print' | crontab

To enable crontab -l | perl -nle 's/^#\s*([0-9*])/$1/;print' | crontab

Simple and easy to use when you have many lines in crontab to manipulate.