Month: August 2018

How to maintain currency of SOPs

SOP (Standard Operating Procedures) Optimization

  • Conduct a workshop to assess your SOP documentation and derive an action plan
  • Develop a risk management plan and associated procedures covering your IT-related operations
  • Implement risk-based methods in key processes and procedures, like validation planning, testing, change control
  • Streamline SOP’s pre-checks, implementation steps and post-checks. Automate wherever applicable to reduce the manual efforts and, importantly, to avoid human errors; whilst adhering to process resulting in improved turnaround time
  • Optimize selected processes using proven methods and techniques, deploy fully developed pre-filled templates, e.g. for testing or change tickets
  • Identify processes where automated tool support is highly beneficial and define business requirements for software tools. Remember to follow the approach    People >> Process >> Tools and avoid the reverse approach
  • Evaluate whether vendor support required for the chosen tools based on your business requirements. Support increases maintainence cost but there is always experts to help you out in burning situations
  • Manage the implementation and validation of selected software tools
  • Maintain the SOPs and knowledge objects in a repository which should be ease of use for end users with no frills and fancies.
  • Train your employees in applying the revised SOPs and seek feedback to make continuous improvement
  • Setup a quarterly review meeting with all stake holders including end users to make timely amendments and release SOPs by following standard approval process
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Friendship Day

Once upon a time there were three best friends named Rosie, Lily and Shimmer; they were fighting. Rosie wanted to go to park but Lily wanted to go to the zoo but Shimmer wanted to go to shopping mall. Rosie got angry and went to a forest. She got trapped in a cave. After a while Rosie thought about her friends so she felt sad. Her friends missed her a lot. Rosie went deep into the cave she saw a bird she made it as her pet. Next day Rosie and her pet came out of cave. She saw a waterfall and saw her face and her friends faces. Then her friends came to her they hugged her. Suddenly Rosie fell down from her bed and said it’s just a dream then she went to play with her friends.

Moral – friends are always with us

THANK YOU

by-SAANVI RAO

(‘Byron’ – 3rdGrade, Mount Litera Zee School, Bangalore)

P.S: My 8 year old wrote this story for Friendship Day. I’m posting here without making changes 🙂

Happy Friendship Day!!